ck444 pro Privacy Policy
This document provides a full description of how your personal information is collected, why it is used, and how securely it is kept on the ck444 pro platform.
Table of Contents
1. Introduction and Scope
ck444 pro places the highest importance on the privacy of its users. This privacy policy document applies to any use of services on the ck444 pro platform — whether registration, login, deposit, withdrawal, gaming, or customer support.
By accessing this site or creating an account, you are considered to have accepted the terms set out in this policy. This policy is an integral part of our Terms and Conditions, and you are advised to read both documents together.
In this document, "we", "our", or "ck444 pro" refers to the organisation operating this platform, and "you" or "user" refers to the person accessing the site or using its services.
2. Data Collection
ck444 pro collects information from users at various stages. The categories of information collected are listed below:
2.1 Registration and Identity Information
The following information you provide when creating an account is collected:
- Full name and date of birth
- Email address
- Mobile number
- Username and password (stored in encrypted form)
- Documents or images submitted for identity verification where applicable
2.2 Financial and Transaction Information
The following information is required to complete deposits and withdrawals:
- bKash, Nagad, Rocket, or bank account number
- Transaction amount and date
- Transaction reference number
2.3 Usage and Technical Information
Information collected automatically while using the site:
- Device type, operating system, and browser version
- IP address and connection time
- Which pages of the site were used and for how long
- Gaming history and betting activity
- Cookie and session data (see Section 6)
3. Purpose of Data Use
Collected information is used only for the specific purposes listed below:
3.1 Account Management and Service Delivery
This information is used to create and verify your account, ensure login security, and complete financial transactions such as deposits and withdrawals. Account verification is not complete until the user's identity is confirmed.
3.2 Customer Support and Communication
Information is used to respond to your questions or complaints, assist via live chat, and send important notices related to your account. Our customer support team is available 24 hours a day, 7 days a week in both Bengali and English.
3.3 Fraud Prevention and Security
Information is analysed to detect multiple account creation, unauthorised transactions, or activity that violates site rules. This keeps all users' accounts secure.
3.4 Responsible Gaming Monitoring
Users' gaming behaviour is monitored to identify unusual betting patterns, as part of ensuring responsible gaming. If signs of problematic play are observed, our team may contact the user.
3.5 Service Improvement and Analysis
Anonymous statistical data is used to analyse which sections of the site are used most, where improvements are needed, and how the user experience can be made better.
4. Data Storage and Security
4.1 Security Technology
ck444 pro uses SSL (Secure Socket Layer) encryption technology on its platform. This ensures that all data exchanged between your browser and our servers remains encrypted. Passwords are never stored as plain text — they are always kept in hashed form.
4.2 Retention Period
Data is retained while an account is active and for a defined period after it is closed. Financial transaction records are kept for a set duration in accordance with applicable laws and regulations. Data that is no longer needed is securely deleted.
4.3 Access Control
User data can only be accessed by authorised staff, each of whom works under a security agreement. Data security standards are verified through regular internal audits.
5. Sharing Data with Third Parties
ck444 pro does not sell your personal information to third parties for commercial purposes. Data may be shared in the following limited circumstances:
5.1 Payment Processors
Necessary information is exchanged with the relevant payment service provider to complete transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely to verify and complete transactions.
5.2 Technology and Gaming Service Providers
Anonymous or limited data necessary to manage gaming sessions is shared with various game providers including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe. These organisations follow independent data protection standards.
5.3 Legal Obligations
We may be legally required to provide information to the relevant authorities upon a court order or as required by applicable law. In such cases, we will endeavour to notify the user in advance where legally permitted.
5.4 Business Transfers
In the event of a structural change to the business in the future (merger or acquisition), user data may be transferred to the new organisation. In such an event, protection equivalent to this privacy policy will continue and you will be notified.
6. Cookies and Tracking
6.1 What Are Cookies?
Cookies are small text files stored in your browser or on your device. The ck444 pro website uses cookies to function correctly.
6.2 Types and Use of Cookies
- Essential Cookies: These are necessary to maintain login sessions and for security verification. Without these cookies, the site will not function correctly.
- Functional Cookies: Used to remember your preferred language, theme, or display settings.
- Analytical Cookies: Used to gather statistics on how much each section of the site is used. These do not contain any personal identity information.
6.3 Cookie Control
You can change your cookie acceptance or rejection settings from your browser settings. However, if essential cookies are disabled, some features of the site may not function correctly.
7. Your Rights
Every user of the ck444 pro platform has the following rights regarding their own data:
7.1 Right to Know
You may contact us to find out what kind of information ck444 pro holds about you. A data summary will be provided within a reasonable time.
7.2 Right to Correction
If any information in your account is incorrect or incomplete, you may request that it be corrected. The correct information will be updated after identity verification.
7.3 Right to Deletion
After closing your account, you may request that certain data be deleted. However, financial transaction records must be retained for a set period due to legal obligations.
7.4 Right to Restrict Processing
If you object to your data being used for a specific purpose, you may submit a request regarding that matter. Each request will be considered and restrictions applied where possible.
To exercise any of the above rights, contact our support centre directly.
8. Protection of Minors
All casino and betting activities on the ck444 pro platform are strictly restricted to persons aged 21 or above. Information about any person under the age of 21 is not knowingly collected or stored.
An age verification process is in place at the time of registration. If a user is found to be under 21 years of age, their account will be closed immediately and the relevant data will be deleted.
If a parent or guardian becomes aware that a minor under their care has registered on this site, please contact us immediately. We will take prompt action.
9. Policy Changes
Over time, changes may occur in our services, technology, or legal obligations. In such cases, this privacy policy will be updated.
For significant changes, a notification will be sent to the registered email address and the matter will be noted in a prominent location on the site. The "Last Updated" date at the top of the document always indicates the current version.
Continued use of the site after changes have been made will be considered acceptance of the updated policy. If you object to any change, you may request that your account be closed.
10. Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team directly. Our team is available 24 hours a day, 7 days a week in both Bengali and English.
Contact methods:
- Live Chat: Contact us directly via live chat from any page on the site
- Email: [email protected]
Data protection requests and requests to exercise your rights can also be submitted through these channels. For answers to general questions, see our FAQ section.